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POS integration helps restaurateurs weather operational challenges

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The point-of-sale (POS) landscape has changed significantly since the start of the pandemic. A sudden uptake in takeout and new protocols drove countless operations...

From the Editor: A New Brand of Hospitality

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At a time when the industry is suffering through one is its most challenging periods, it’s gratifying to see a new crop of young...

Robots re-invent foodservice operations

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The robot revolution is here and it’s sweeping across the foodservice landscape in Canada and around the world. Pandemic pressures have catapulted a new...

Technology innovations for Canada’s foodservice industry

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Changes in the way we work can happen so quickly that they become standard practice seemingly overnight. Just consider how fast consumers and restaurants...

Pizza Nova president leads franchisees through pandemic

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Domenic Primucci began working in his family’s Pizza Nova business at just 14 years old, washing dishes during the summers at its CNE restaurant...

Dean Rudi Fischbacher navigates the pandemic with empathy and compassion

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Rudi Fischbacher’s leadership style didn’t change through the course of the pandemic but his approach certainly did. “Pre-pandemic, there were daily personal interactions with students,...

A&W CEO draws on a proud tradition of changing with the...

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Susan Senecal, CEO, A&W Canada, understands the power of continuity. Since the company was established in 1965, there have been countless changes and relationship-building...

Today’s leaders need a clear vision backed up by relentless execution

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Are you playing to win, or simply playing not to lose? This is a question that hits close to home for me. I still...

From the Editor: Leading with Heart

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As we settle into a world that is still reeling from the repercussions of a lingering pandemic, we continue to adjust to seismic changes...

New technology helps bartenders

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While operators continue to struggle with labour shortages and other effects of the pandemic, bars are once again hitting their stride as new technology...