Kevin Collins
Director of Rooms, Park Hyatt Toronto
Kevin Collins leads by three fundamental principles: honesty, positivity, and the understanding that you cannot ask someone to do something that you yourself would not or cannot do. In his current role as director of Rooms at the Park Hyatt Toronto, Collins is responsible for the Front Office, Security, Housekeeping and Spa departments. Under his leadership, the front office increased its upsell revenue from $25,000 to $160,000 in his first year, and to more than $400,000 in his second year.
According to Bonnie Strome, GM, Park Hyatt Toronto, since joining the hotel in 2022 as the front-office manager, “Kevin exhibited strong leadership skills matched with a focus to achieve his goals earning him a promotion to director of Rooms. Under his leadership, the Rooms division achieved 100 per cent of their targets while executing at the highest luxury standard. He has successfully assembled a genuine and compassionate group of employees focused on providing thoughtful service.”
